Privacy Policy

1. Scope of This Privacy Policy

• This Privacy Policy applies to personal information collected:
• • Through the Website
  • Through quote requests and booking forms
  • Through phone calls, SMS, and email communications
  • Through online payment transactions
  • Through advertising and analytics technologies
• This Privacy Policy does not apply to third-party websites, carriers, or services that may be linked to or integrated with the Website. Those third parties maintain their own privacy practices.

2. Definitions

• Personal Information means information that identifies, relates to, describes, or could reasonably be linked to an individual or household.
• Sensitive Personal Information has the meaning defined under applicable state privacy laws. Avorix does not intentionally collect sensitive personal information except as required to provide services or comply with law.

3. Personal Information We Collect

• A. Information You Provide Directly
• We may collect the following when you interact with us:
• • Full name
  • Email address
  • Phone number
  • Pickup and delivery locations
  • Vehicle details, including year, make, model, and operability
  • Requested shipping dates
  • Notes or instructions you submit
  • Communications you send to us
• B. Payment and Transaction Information
• When you make a payment online:
• • Transaction amount
  • Payment confirmation and status
  • Billing contact details, as applicable
• Payment card or bank information is processed by third-party payment processors. Avorix does not store full payment card details on its own servers when such processors are used.
• C. Information Collected Automatically
• When you access the Website, we may automatically collect:
• • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and interaction data
  • Time spent on pages and navigation behavior
  • Referring URLs
  • Approximate geographic location inferred from IP

4. How We Collect Personal Information

• We collect personal information through:
• • Website forms
  • Phone calls and voicemail
  • SMS and email communications
  • Cookies, pixels, and similar technologies
  • Advertising and analytics platforms
  • Service providers supporting our operations

5. How We Use Personal Information

• We use personal information for legitimate business purposes, including:
• Service Delivery
• • Providing quotes and coordinating vehicle shipping
  • Communicating about bookings, pickup, and delivery
  • Responding to inquiries and customer support requests
• Operations and Security
• • Maintaining Website functionality
  • Fraud prevention and dispute resolution
  • Quality assurance and internal audits
• Payments and Accounting
• • Processing payments and refunds
  • Recordkeeping and compliance
• Advertising and Measurement
• • Measuring advertising performance
  • Attribution of leads and conversions
  • Website analytics and optimization
• We do not use personal information for purposes that are materially different without providing notice.

6. How We Disclose Personal Information

• We may disclose personal information to:
• A. Service Providers
• Including but not limited to:
• • Website hosting providers
  • Communication platforms, including email and SMS
  • Analytics providers
  • Advertising technology providers
  • Payment processors
• These parties may access information only to perform services for Avorix.
• B. Carriers and Operational Partners
• We may share limited information necessary to coordinate transport services, such as pickup and delivery details and vehicle information.
• C. Legal and Business Purposes
• We may disclose information:
• • To comply with legal obligations
  • To respond to lawful requests
  • To protect rights, property, or safety
  • In connection with mergers, acquisitions, or asset transfers

7. Advertising, Analytics, and Tracking Technologies

• We use the following technologies:
• Google Analytics Used to analyze Website traffic and usage patterns
• Google Ads Used for conversion tracking and performance measurement
• Google Tag Manager may be used to manage Website analytics, advertising, and measurement technologies.
• Google reCAPTCHA helps protect our Website and forms against spam, fraud, and automated abuse.
• Microsoft Clarity helps us understand Website navigation, clicks, scrolling, and other interactions so we can identify usability issues and improve Website content and performance.
• We use or may use Microsoft Advertising and Universal Event Tracking (UET) to measure advertising performance and understand what visitors do after viewing or clicking a Microsoft advertisement.
• Microsoft may collect or receive information from visitors or from Avorix, including IP addresses, browser and device information, Microsoft identifiers, Website activity, ad click information, and conversion activity. This information may be used for analytics, advertising measurement, attribution, fraud prevention, and improving Microsoft products and services.
• Microsoft's collection and use of this information is governed by the Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement.
• These technologies may use cookies or similar identifiers.
• Their data practices are governed by their respective privacy policies.

8. Cookies and Your Choices

• Cookies may be used to:
• • Enable Website functionality
  • Analyze usage
  • Measure advertising performance
• You can manage cookies through browser settings. Disabling cookies may affect Website functionality.

9. Communications (Phone, Email, SMS)

• Email
• We send service-related emails such as confirmations, updates, and receipts. You may opt out of non-essential communications where applicable.
• SMS (Text Messages)
• Avorix sends transactional SMS messages only, including:
• • Quote confirmations
  • Booking updates
  • Pickup and delivery coordination
  • Customer service responses
• We do not send SMS marketing messages.
• You may opt out by replying STOP. For help, reply HELP. Message and data rates may apply.

10. Call Recording

• Phone calls with Avorix may be recorded or monitored for:
• • Quality assurance
  • Training
  • Compliance
  • Dispute resolution
• If you do not consent to call recording, do not continue the call.

11. Payments and Financial Information

• Payments are accepted online. Third-party payment processors may collect payment card or bank information directly. Avorix retains only the information necessary for transaction records and customer support.

12. Data Retention

• We retain personal information only as long as reasonably necessary to:
• • Provide services
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes
• Retention periods vary based on data type and legal requirements.

13. Data Security

• We implement commercially reasonable administrative, technical, and organizational safeguards. However, no method of transmission or storage is completely secure.

14. Children's Privacy

• Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

15. Your Privacy Rights (U.S. State Laws)

• Depending on your state, you may have rights to:
• • Access personal information
  • Correct inaccuracies
  • Request deletion, subject to legal exceptions
  • Opt out of targeted advertising
  • Obtain copies of certain data
• Requests may be verified before fulfillment.

16. California Privacy Notice (CCPA / CPRA)

• Categories Collected (Past 12 Months)
• • Identifiers
  • Commercial information
  • Internet or electronic activity data
  • Approximate geolocation
• Sale or Sharing
• We do not sell personal information for money. Use of advertising technologies may be considered "sharing" under CPRA.
• California residents may request access, deletion, correction, and opt-out of such sharing.

17. Do Not Track Signals

The Website does not currently respond to "Do Not Track" browser signals.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

19. Contact Us

AVORIX INC
Address: 300 Delaware Avenue, Suite 210
Wilmington, DE 19801
Email: privacy@avorixautotransport.com
Phone: +1 (302) 248-8900